Refund and Cancellation Policy

Last updated 3 November 2026

Reality ASM is sold to students as a plan for a month or a year, and as one-time add-ons inside a simulation. This page says what you pay for, how to stop paying, and when we give money back. For schools, ASM Teach is billed separately and its own terms apply.

Nothing renews by itself

There is no auto-renewal and no stored card. Each plan is paid for once, for the month or the year you chose, and it ends on its own when that time is over. To carry on, you buy again. That is also how you cancel: do nothing, and nothing is charged.

When your access starts

Straight away. Payments go through Razorpay; the moment the payment is confirmed, the plan or the add-on is on your account. Nothing is posted or shipped, so there is no delivery time and no shipping charge.

If you want to stop in the middle

You can stop using Reality ASM whenever you like. A plan that is already paid for keeps working until the end of the period you bought; we do not cut it short, and we do not ask for anything back.

Refunds

• Within 7 days of buying a plan: if Reality ASM is not working for you and we cannot put it right, write to us and we will refund that payment in full.
• Charged twice, or charged for the wrong thing: we refund it in full, whenever you tell us.
• An add-on that does not work as described: refunded in full within 7 days of buying it.
• After 7 days, or an add-on you have used: we do not usually refund, because the plan or the add-on has already been in use. If something went wrong at our end, write to us anyway and we will sort it out.

We never charge a fee for making a refund.

How to ask

Write to [email protected] from the email address on the account, and tell us what you bought and what went wrong. We reply within 2 working days. An approved refund is sent back through Razorpay to the same card, UPI id or account you paid from, and usually reaches you within 5 to 7 working days, depending on your bank.

Failed and pending payments

If a payment fails, nothing is charged and nothing changes on your account. If money has left your account but the plan is not on it within an hour, write to us with the payment id from your bank or UPI app and we will trace it with Razorpay and either apply the plan or return the money.

Prices

Prices are in Indian rupees and include GST. They are listed on the pricing page. A price change never affects a plan you have already paid for.